servitiumcrm.comBest Customer Support Management Services Software

Call us +91 120 4726 100 | +65 6776 6492 | servitiumcrm@pathinfotech.com MENU MENU Home Features IOT Mobility Solutions Industries Testimonials Blog Contact Us NEXT GENERATION CUSTOMER SERVICE MANAGEMENT Best-in-class, comprehensive Customer Service CRM designed to support end-to-end after-sales processes of organizations across industries and geographies. General Features Call Centre ServitiumCRM helps call center agents to acquire proper information of... Know More Field Service-Web ServitiumCRM Web Software helps enterprises to provide onsite services towards customer... Know More Field Service-Mobile App We offer a Mobility Solution for Service Engineers to manage the complete service... Know More Customer & Product Management Find the right software to manage the complex product lifecycle via... Know More Inventory Management Inventory is most valuable assets for the organizations. Here Servitium... Know More Franchisee Payout With the right technology, we can manage the complete cycle of franchisee... Know More Knowledge Management It provides help to user to get the information that defines the complete process... Know More Lead Management Lead Module is a backbone of successful sales operations. Converting a... Know More Reports & Analytics Generate instant reports to manage your team & their activities via using... Know More IOT Know more Industries Sanitaryware, Faucets & Wellness Mobiles & Laptops Consumer Durables / Home Appliances HVAC Power Solutions Sanitaryware, Faucets & Wellness Achieve frictionless customer experience by capitalizing features of ServitiumCRM - Mobility, Self-Service and resolution knowledge base solutions for Technicians. Unique Processes Support: Service Franchisee / Outsourcing Management Warranty & AMC Management Technicians day & route planner Ticket transfer and estimation Technician Inventory for repair & replacements Tap away access to WAR room or further support Mobiles & Laptops What if you can achieve same customer experience as of buying and new mobile device. Forget the worrisome areas by seamless MSL data availability and faster ELS using ServitiumCRM. Unique Processes Support: Single Screen Allocation & Prioritization Device & Model based service SOPs configurations Real Time Entitlements Tracking Warranty/Replace Productivity Monitor for Service Agents & Technical Team Ease of estimate generation Pro-rata based inventory & Auto PO Consumer Durables / Home Appliances ServitiumCRM comes with complete package as Ticketing system, Inventory, MIS Reports, Graphical Dashboards and provides a visibility through comprehensive Web & Mobile Applications. Unique Processes Support: Warranty Management Real Time Tracking & Monitoring of Team Reward with Incentive policy to the Technician & Dealer on sold products Ease of Claim Management for Dealers Help your Field Service team to resolve customer onsite issues Alert & Notification Mechanism HVAC With ServitiumCRM your engineers are equipped to ramp up efficiency & provide great customer services. Ease of replacement and warranty management issued challans and temporary replacement to keep the systems running. Unique Processes Support: Manage Collection, Charges & Invoicing Streamline your sale process getting new leads Keep your client record organized & in one place Quality Control Easy to Integrate with Third party Applications like ERP, SAP etc. Sales Order Processing Power Solutions Integrate & synchronize performance across all channels with implementation of ServitiumCRM. Easy to access centrally stored data for efficient processing. Unique Processes Support: Operational Activities with automation of Business Process Support & Enhance Quality Management Practice Manage Inventory-GRN, Part Order, Stock Transfer. Staff Claim & Attendance Track & Manage Appointment and Distribution of Schedules Collaborations with customers on multiple communication channels like web/SMS/Email etc. Our Testimonials Service Head - Orient Electric Limited Ajit Singh We have been using ServitiumCRM for over 3 years now and have been very satisfied with the product and services provided by Path. Service Head - Somany Ceramics Ltd. Pravendra Kumar Team Path was always on supportive end and cooperated well at all the stages of the project. Many thanks to them. Customer Service Head - Panasonic Life Solutions India Pvt. Ltd. Rakesh Gupta “This to convey our sincere thanks for the development of the Online Replacement module for us. The ServitiumCRM team's visualization of the client requirement is superb. Great understanding of the requirement very precisely. Your responses are always fast with a result-oriented approach. This gives confidence to CS managers like us who are under pressure for business to get their requirements delivered asap. With Path Infotech on our side, we are always up for challenges. I am sure the team will keep on exceeding the consumer expectations as always.” CONTACT US DELHI T: +91 120 4726 100 MUMBAI T: +91 22 4276 6700 SINGAPORE T: +65 6776 6492 AUSTRALIA T: +61 2 8277 4554 AMERICA T: +1 415 255 5962 Copyright © 2020 Path Infotech Ltd. Home Features IOT Mobility Solutions Industries Testimonials Blog Contact Us...